OLD WESTBURY, N.Y. (October 21, 2024) — Club presidents, general managers, professionals and other club leaders gathered at Glen Oaks Club for the MGA Presidents Council Fall Conference, as industry leaders shared on timely topics and provided opportunities for questions and additional networking opportunities. The event is part of a season-long series of educational programs, sponsored by the MGA Foundation.
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MGA Secretary Bryan Pendrick opened the program and provided a brief update on MGA activities from the year before the program began. Joe Trauger, President and CEO of the National Club Association, provided updates on legal, legislative, and regulatory issues pertinent to leaders in the club industry.
Colin Burns and Eric Hutchison of GGA Partners then discussed how many clubs are facing challenges with recruiting and retaining employees. They shared data from employee polls, plus shared details on training programs, incentives, or compensation packages that they’ve seen in clubs around the country.
After a brief break, Ken Butler of Club Benchmarking provided some direction for attendees as budget season begins for clubs. Butler shared metrics that could be of focus, plus insight on how to balance capital needs and operating costs.
The education programming concluded with Dan Denehy and Bob James of Denehy Club Thinking Partners discussing findings from recent surveys on the rise in member misbehavior and best practices and policies with how to effectively deal with such issues.
Following lunch, attendees had the opportunity for a round at Glen Oaks, enjoying a perfect fall afternoon and the always spectacular conditions.
The day wrapped up with spectacular food and drink from Glen Oaks, as attendees had a final opportunity to network and share ideas and thoughts on current trends or topics.
For more information about the Presidents Council Fall Conference or to learn more about data from Club Benchmarking, please contact the MGA member services department.
